Technology & SaaS
Scaling Lumen Analytics' SaaS control plane
Client · Lumen Analytics
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- 68%P95 latency reduction
- -72%On-call pages
- 1,200+Tenants supported
Executive summary
Engineered a new multi-tenant control plane, observability stack and SOC 2-ready operating model in nine months.
Duration
9 months
Team size
14
Our role
Platform architecture lead and embedded SRE practice
Partners
StripeAuth0Datadog
Services delivered
Practices engaged on this program
Technology
What we built it with
- Platform
- Data
- Engineering
- Observability & Trust
Key outcomes
What changed for the business
P95 latency cut by 68% across the control plane
Refactored hot paths, removed synchronous coupling and tightened cache strategy under SLO discipline.
On-call paging volume down 72%
Eliminated noisy alerts, introduced error budgets and shifted reliability work onto the same backlog as product.
SOC 2 Type II achieved on first audit cycle
Controls codified in the delivery pipeline; auditors pulled evidence from the platform rather than from spreadsheets.
Enterprise tenants tripled within two quarters
SSO, audit logs, data residency options and SLAs cleared procurement objections that had stalled the pipeline.